If you have any questions, please contact the Reservations Team on 0203 551 3942. Opening Hours: Monday – Friday between 09:00 – 17:30

Our offices will be closed on the following dates over the holiday period 24th, 25th, 26th, 31st Dec and 1st Jan.


Cancellation – we do not accept any cancellations with the New Year’s Eve Cruise, if tickets are cancelled then 100% of the ticket price is payable by the client.

No refunds will be offered should the fireworks display be cancelled for weather, industrial action or any other item outside the control of Thames Cruises London Ltd and/or the Operating Company.


Dress Code – Party Dress – no trainers or sportswear


The cruise is not suitable for young children due to the late finish, we will be encouraging a club party atmosphere. Prams, bassinets and push chairs are not permitted on-board.


Beverages – under no circumstances are clients permitted to bring any alcohol onto the vessel. Any unauthorised alcohol found on the vessel will be confiscated.

Any drinks not included in the package can be purchased on a cash basis. Card payments are not accepted on-board.

ID will be required for alcoholic drinks.


Dietary requirements/vegetarian meals may be catered for upon request no later than 7 days prior to the cruise date.


Duration – The vessel will leave the stated pier promptly at the arranged time and will not wait for late comers. We will not be responsible for any passengers arriving late and missing the function and refunds will not be offered in such circumstances.


It is your responsibility to arrive at the pier in plenty of time for boarding, the streets and public transport will be extremely busy and densely populated.   We would advise that you allow extra time for your journey and that you check on http://www.tfl.gov.uk/ for all travel information and tube / train closures.


The Company reserves the right to substitute another vessel and, if necessary for reasons beyond their control, to cancel the said party, but will not be liable for any expenses incurred by the client caused by such substitution or cancellation.


The Captain reserves the right to refuse entry if we feel passengers are under the influence of drugs or alcohol and will not tolerate anti-social behaviour on-board our vessels.


During the entire hire period, the vessel will remain under complete control of the Captain and/ or his crew. If for weather, tidal or any other reasons the Captain considers it necessary to vary the scheduled trip, his decision will be final.


Smoking is permitted on designated outside decks only.


During cruises, photography and filming for our own use will take place.


Prices, piers, menus, boats, schedules, charters, contents and routes are subject to availability and change.


No alcohol may be removed from the boats.