Once booked we are unable to cancel or refund your cruise, however we can amend the date within the below notice periods:

01 - 10 guests - 3 working days
11 - 20 guests - 14 working days
21 - 55 guests - 28 working days
56+ guests - 56 working days

We reserve the right to substitute another Boat and, if necessary, for reasons beyond our reasonable control, to cancel or amend the booking in any way, but we will not in such circumstances be liable for any loss, damages or other expenses whatsoever incurred by you due to such substitution, or cancellation or amendment.

Smart Casual – we request that you do not wear shorts, trainers or t-shirts.

Not fully wheel chair accessible, if they can get out of the wheel chair it is ok - Not all of our vessels have been designed or adapted for passengers in wheelchairs. If you intend to travel on a vessel which has not been so designed or adapted, you must satisfy yourself as to its suitability before embarking. When travelling on any vessel not adapted for wheelchair access, if you use a wheelchair you must bring enough helpers to enable you to make your journey safely including getting on board the vessel and leaving it at your destination. Even on vessels designed or adapted for wheelchair access it may not be possible for you to sit in a wheelchair at a table and, for reasons of safety, you may be asked to move from your wheelchair into a fixed seat, in which case the wheelchair will be stowed in a safe place. Under no circumstances must wheelchairs obstruct any access to safety and lifesaving equipment, gangways, stairs or passageways.

Smoking is permitted on the top deck in the open area.

5yrs and over.

This is an adult orientated experience and may not be suitable for young children.

Children will be charged the full adult rate.

The Cruises operate regardless of the weather unless in conditions of poor visibility. The Captain will make the decision on the day if the cruise will not operate. You will be informed of your options on the day if this affects you. Our vessels are closed in so you will not be affected by wind, snow or rain.

To book; please either click the “BUY NOW” button on your preferred package and follow the online booking process or call our reservations team on 0203 551 3942 (open Monday – Friday 09.00 – 17.30).

Full payment is required at the time of booking.

Once you have completed the booking process you will receive an automated booking summary via email.

A boarding confirmation will follow within 24 hours (Monday – Friday) or the next working day if made over the weekend and bank holidays.

Your booking is not confirmed until you receive your boarding confirmation.

Your boarding confirmation will state the boat name, schedule and pier location.

Please check your boarding confirmation carefully and inform us immediately if anything is incorrect.

You will need to print your boarding confirmation and present it on arrival at the pier in exchange for your boarding pass.

Please see the
CONDITIONS OF CARRIAGE of here>