Tickets are non-refundable unless Ticket Refund Protection has been added.

Protect your booking from the unexpected with Ticket Refund Protection, which allows you to recover 100% of the paid ticket price.

With Ticket Refund Protection, you can apply for a refund in the event of: Accident, injury, or illness including COVID-19. Severe weather preventing travel to the venue. Travel delays due to breakdown or public transport breakdowns & strikes. Plus much more! For full terms & conditions on Ticket Refund Protection please visit - https://securemybooking.com/terms/uk/

Click (+) Add Ticket Refund Protection button during checkout, as you cannot add Ticket Refund Protection to your order after you have paid.

We reserve the right if necessary, for reasons beyond our reasonable control, to cancel or amend the booking in any way, but we will not in such circumstances be liable for any loss, damages or other expenses whatsoever incurred by you due to such substitution, or cancellation or amendment.

We don’t accept any any changes or amendments.

Smart Casual.

We encourage smart casual attire that is informal and comfortable. However, please feel free to dress for your occasion whether you are celebrating or just heading out for an amazing meal on the Thames.

We would advise against flip-flops and leisurewear.

Not fully wheel chair accessible, if they can get out of the wheel chair it is ok - Not all of our vessels have been designed or adapted for passengers in wheelchairs. If you intend to travel on a vessel which has not been so designed or adapted, you must satisfy yourself as to its suitability before embarking. When travelling on any vessel not adapted for wheelchair access, if you use a wheelchair you must bring enough helpers to enable you to make your journey safely including getting on board the vessel and leaving it at your destination. Even on vessels designed or adapted for wheelchair access it may not be possible for you to sit in a wheelchair at a table and, for reasons of safety, you may be asked to move from your wheelchair into a fixed seat, in which case the wheelchair will be stowed in a safe place. Under no circumstances must wheelchairs obstruct any access to safety and lifesaving equipment, gangways, stairs or passageways.

Smoking is permitted on the top deck in the open area.

18yrs and over only

The Cruises operate regardless of the weather unless in conditions of poor visibility. The Captain will make the decision on the day if the cruise will not operate. You will be informed of your options on the day if this affects you. Our vessels are closed in so you will not be affected by wind, snow or rain.

To book; please click the “BUY NOW” button on your preferred package and follow the online booking process.

Full payment is required at the time of booking.

Once you have completed the booking process you will receive an automated booking summary via email.

You will receive your Boarding Confirmation in a separate email. Your booking is not confirmed until you receive your Boarding Confirmation which will specify the boarding times and pier location and will need to be shown on arrival at the boat.

Boarding Confirmation will be sent within 72 hours of making the booking Monday - Friday. Bookings made over the weekend and bank holidays will receive the Boarding Confirmation on the next working day.

Your boarding confirmation will state the schedule and pier location.

Please check your boarding confirmation carefully and inform us immediately if anything is incorrect.

You will need to take your boarding confirmation and present it on arrival at the pier in exchange for your boarding pass.