Protect your booking from the unexpected with Ticket Refund Protection, which allows you to recover 100% of the ticket price, provided valid evidence is submitted for one of the following reasons:
- Accident, Injury, or Illness (Including COVID-19)
- Valid Evidence: A medical certificate, doctor’s note, or positive COVID-19 test result dated within 72 hours before the cruise date.
- Severe Weather Preventing Travel to the Venue
- Valid Evidence: Official weather reports from a national meteorological service showing extreme weather warnings for the day of your cruise, indicating travel disruption to or from your area.
- Travel Delays due to Breakdown or Public Transport Strikes
- Valid Evidence: Documentation such as a breakdown recovery report, public transport service alert, or official notice of strike action directly affecting your travel on the day of the cruise.
Important:
- Tickets are non-refundable unless Ticket Refund Protection has been added during checkout. Protection cannot be added to your order after purchase.
- If you become aware that you will be unable to attend, please notify us as soon as possible, giving as much advance notice as you can to help us manage your booking.
- Claims without valid documentation as listed above will not be considered.